Let's Set up

Mobyx is an advanced softphone for mobile devices and computers that uses modern Voice over IP (VoIP) technology to deliver high-quality calls over Wi-Fi, 3G, 4G, or 5G. Unlike many calling apps, it’s optimized to reduce battery usage.

Mobyx includes the essential calling features you need, with a quick setup process:

3 Simple Steps to Install

Step - 1

Scan the QR code with your phone’s camera. It will automatically take you to the correct download page for your device (Android or iOS).

Step - 2

After installation, open the app, tap “Scan QR”, and scan the QR code sent to your email or shown on the TravelCall website after signup.

Step - 3

Once the QR code is scanned successfully, your app will display a Ready status, and you can begin making calls.

Quick User Guide

Making a Call

Open the app and dial the number, then press the dial icon

Transfer

Blind Transfer by pressing the icon, dial the number and press 'Dial icon' to complete transfer.

Attendant Transfer during an active call transfer the call by pressing the icon and dial the number, after the call is answer announce the call press 'transfer' to complete transfer.

Hold Call

Place the call on hold by pressing the icon.

Call Conference

Place another call by pressing the icon.

Call Record

Record the call by pressing the icon.

Do Not Disturb (DND)

Press the top left of the screen where the account information is displayed, then select the switch to activate the DND feature.

Incoming Call Management

To turn off incoming calls base on your needs, you will need to turn off “Push notifications” on the Mobyx App. Go to 'Settings> Incoming Calls'

Setting up Voicemail

By calling *98 from your mobyx app the system plays a recording with quantity of voice massages and the option to Press 3 for personal settings.

After pressing 3 the system will give you the following options:

Administrator press 2
Change password press 1
Change prom press ( greetings use on voice mail) level press 3,
To use the standard press1
To use the Extended Absence 2
To use the Rapid ‘Name’ press 3
Date and Time announcement 4
Press 1 to turn ON
Press 2 to turn OFF
Auto play 6
Press 1 to turn ON
Press 2 to turn OFF
To Return to previous menu press *
To Recorder Greeting 3
To Recorder Extended Extended Absence Greeting press 1
To Recorder Personal Greeting press 2
To Recorder the Name press 3
To Return to previous menu press *

Note: The standard greeting play by the system is ‘Please leave a message. + Beep’

Service and Dial Codes

Access Voicemail

*98 Dial this code to access your voicemail inbox.

*40 or 801 Group Call Pickup - If another phone is ringing, dial this code to pick up the call from any phone in the group.

Tools and Tips>

Missuse / Hacking / Fraud Prevention Information

Hackers are increasingly targeting corporate phone and voicemail systems to place unauthorized long-distance or international calls. If this occurs, your business may be held responsible for all resulting charges.

1. We recommend to change you Administrator password.
2. Change Default Voice Mail password.
3. Delete any email containing SIP account credentials.
4. Do not share SIP account credentials.
5. SIP TRUNK Admin, change SIP password and Set Balance Warning Thresholds.
6. Removed any router port forwarding. Your SIP service only need SIP ALG disable.
7. Block any router port 22 access.
8. Maintain current Firewall and Router firmware.

Ports check

always disable Router or Firewall ‘SIP ALG’ before you begin to open ports on your network security settings, if your Router or Firewall don’t have any disabling for SIP ALG choices we strongly advise you to contact your Router or Firewall technical support and let them do the work they are expert on this matter.

Port numbers and Protocol

1. UDP 5060; TCP 5060, 5061 SIP, SIP TLS
2. UDP 35000-65000(assigned dynamically) RTP, SRTP
3. Allow everything from/to the VoIP device from/to the networks 208.89.104.0/22 and 199.180.220.0/22.
4. Allow UDP traffic sent to the device to all ports higher than 1024. It is for media.

SIP ALG Detector Tool

SIP-ALG-Detector is a utility to detect routers with SIP ALG enabled and written in Ruby language. Please send an email using the 'Contac Us' page requesting this tool.

Network Assessment Test

Use this tool to quickly assess the quality and stability of your internet connection. It helps determine whether your network is ready to support VoIP calls, hosted PBX, and unified communications without issues like dropped calls, audio delays, or one-way audio.

✅ Check your bandwidth
✅ Measure latency and jitter
✅ Detect packet loss
✅ Identify possible firewall or NAT issues
Start the test now and ensure your network is fully optimized for clear, reliable communication with TravelCall.

Download Network Assessment Test Tool

Audio quality problems

You can experience voice quality issues, like on a tunnel, jitter, scrambling, etc. These are related to bandwidth and latency of local ISP (Internet Service Provider) and on site network infrastructure, Here are some suggestions to resolve audio quality issue:
1. Internet traffic
Internet traffic by users on a system with improper Network services setting, uploading or downloading files, streaming video or music can cause issues in your network performance and quality of your voice services by internet.

A free internet tool to see problem live on the net is “Internet Health Report”
http://www.internetpulse.com/Main.aspx?OriginLevel=0&DestinationLevel=0
2. Delay or issues with the transmission of packages between you provider and you phone device (Latency), issues with package loss, or any problem with the ISP can cause issues in your network performance and quality of your voice services by internet. you can always Traceroute our services
A free internet tool to learn the time it take packages to arrive "ping"
http://www.speedtest.net/