Privacy Policy
Effective Date: 25 September 2025
This Privacy Policy explains how TravelCall, owned and operated by VIGIL INC LTD (Unit 703, 7/F, Alliance Commercial Building, 133 Connaught Road, Central, Hong Kong, CR No: 1028932), collects, uses, and protects your information.
1. Introduction
Your privacy is important to TravelCall, a service of VIGIL INC LTD (CR No. 1028932)...
2. Information We Collect
- Provided by you: Name, email, phone number, account credentials, payment details (via Stripe).
- Automatically collected: Call metadata, IP address, device details, usage activity.
- From partners: Information when you sign up via QR code at partner hotels/locations.
3. How We Use Your Information
- Provide and improve TravelCall services
- Process payments and billing
- Prevent fraud and ensure compliance with OFCA regulations
- Send service updates
- Provide customer support
We do not sell your data.
4. Legal Basis for Processing
We process your personal data under the following legal bases: consent, contract performance, legal obligations, and legitimate interests...
5. Data Sharing
Your data may be shared with Stripe (payments), regulators (legal requirements), and trusted providers (hosting, analytics).
6. Data Retention
- Call metadata and billing records kept as required by OFCA.
- Inactive accounts may be deleted after 24 months.
- Financial records stored as per tax laws.
7. Security
We use encryption, secure servers, and access controls, but no system is 100% secure. Keep your credentials safe.
8. Your Rights
You may request access, correction, deletion, restriction, or a copy of your data. Contact sales@travelcall.app to exercise these rights.
9. International Transfers
Your data may be processed outside Hong Kong, but we ensure safeguards consistent with GDPR and Hong Kong PDPO.
10. Cookies
We use cookies for analytics and fraud prevention. You can disable them in browser settings.
11. Children’s Privacy
TravelCall is not intended for children under 18. We do not knowingly collect their data.
12. Changes to This Policy
We may update this Privacy Policy. Updates will be posted on our website with a new effective date.
13. Contact Us
VIGIL INC LTDUnit 703, 7/F, Alliance Commercial Building
133 Connaught Road, Central, Hong Kong
CR No: 1028932
📧 sales@travelcall.app
📞 +852 5803 3666